Frequently Asked Questions

What are your opening hours?

Wynnum

Mon - Thurs: 10am - 9pm

Friday: 10am - 5pm

Saturday: 8am - 4pm

 

Mooloolaba

Wed - Thurs: 10am - 9pm

Friday: 10am - 5pm

Saturday: 8am – 4pm

 

Do you have parking available?

Wynnum

We have parking available at our store front as well as at the back via Thorne street. Wynnum train station is also only a short walk away.

 

Mooloolaba

We have parking available at the front of our salon as well as on Melrose Parade.

 

Cancellation Policy

Online bookings

When you book online, a copy of your credit card is securely stored by our booking system. If you cancel your appointment with less than 24 hours notice, you will be charged $50 or 50% of your original service price. If you fail to show up to a confirmed appointment, the entire service price will be charged to your card.

In store/phone bookings

All new clients are required to pay a $30 deposit which will be used in credit on the day of your appointment and deducted from your total at the end of your appointment. If you cancel your appointment with less than 24 hours notice, the deposit will be used as a cancellation fee.

All no-show clients

If you do not show up for a confirmed appointment without a call to let us know you aren't coming. You will be barred from any future appointments at Little Birdie Hair Co. Please be respectful of our time as we would be of yours and let us know ASAP if you can't make your appointment. If you cancel your hair appointment with less than 24 hours notice you will also be charged a $50 fee or 50% of your service.

Why we take deposits / Why am I charged different deposit amounts?

At any given time, we have five or more people on our cancellation list. Not showing up for an appointment not only inconveniences us but takes away the opportunity for someone else who has been waiting weeks to have their hair done. The deposits help us ensure that if someone does not show up, we are getting at least a small compensation back for our staff members unable to do their job.

 

We charge two different types of deposit. If you book in salon, over the phone or on Instagram, we charge a $30 fee to secure the booking. This $30 is held in credit for your appointment and taken off at the end of your service on the day. If you book online, our system asks for your credit card details and charges a fee of $1.25 as a deposit. The $1.25 is used for a secure software to store your credit card details safely. If you do not attend a confirmed appointment you have booked online, we use your stored credit card details to charge 50% of the booking as a cancellation fee.

Why we don’t use Plex systems

Plex systems are bond rebuilders/enhancers/multipliers. They claim that when hair bonds are broken during a lightening service, the products can ‘mend’ the bonds at the same time. We see a few issues with this:

  1. Once added to a lightening  product/mixture they slow down the process – which means a lot longer in the chair and a warmer result (warm is gold toned)

  2. To prevent slowing the process, they recommend upping the developer used (this is the bad stuff!) So instead of being a normal and gentle lift, you’re using some seriously hardcore stuff. Wouldn’t you rather take the gentle alternative and not take the risk?

  3. Once added to your colour, you have to use it forever. If you aren’t using the at home step or if you decide to skip using plex at your next hair appointment – then ta-da! Instant breakage. This is because your hair bonds are now made of this artificial stuff, you constantly have to keep using it.

  4. How did hairdressers manage before this came along? We were just as good at our job. A good hairdresser doesn’t need to rely on these things. Plex systems only came into our reach in recent years. So if you were walking out of the salon with breakage, then you need a new hairdresser, not a Plex system.

 

How do I get a quote?

Please send a photo of your hair now as well as a goal photo through to us along with which Salon you were wanting an appointment with and your availability. Please allow up to 48 hours for our booking concierge to respond.

 

What payment methods do you accept?

We accept Afterpay, EFTPOS card and cash.

 

Lateness policy

If you are more than 10 minutes late we may cancel or shorten your appointment.  Cancellation policies will apply.

 

How do I make an appointment?

You can make an appointment by calling or texting our booking concierge on 0487 871 107, in store or online HERE.

 

Can we do all colours?

Dark to light transformations, pastel colours, vivid colours, blondes, darks, coppers - we can do them all.  All our stylists at LBHCO were chosen due to there extensive skill with colour, however it is SO important and we cannot stress enough the importance of having realistic expectations!  We can only do what your hair allows us too!  Having a huge transformation like going from box dye to blonde can take up to 2 years, $2000+ and a whole lot of treating your locks like a princess. If you are looking for a transformation we will happily do you a colour plan outlining colour frequency and cost involved, which would include the use of the home hair care we recommend.  The integrity of your hair and keeping it on your hair is our main focus and for that reason we will never be a black to blonde in one sitting kinda salon, why?  Because we care.

What brands do we use?

At Little Birdie Hair Co we are committed to offering a range of products that meet our values of vegan and sustainability. The brands we use in store are MUK, Eleven, Sparrow, Everescents, O&M.

 

Can my regular senior stylist blowdry my hair at the end of my appointment?

All blowdrys with a colour service are  complimentary (we don’t charge for them) – therefore our emerging stylists do them. Our senior stylists are in demand, however, if you wish for them to complete your blowdry at the end of your service the price is $65.

 

A Quiet Space

A lot of us take getting our colours and cuts done for granted, but we understand others may avoid it altogether as they find the atmosphere challenging. At Little Birdie we are proud to offer A Quiet Space for clients who may experience sensory overload associated with spectrum disorders. We understand people function in different ways and a hairdressing salon filled with music, loud conversations and several blow dryers running at once can be quite overwhelming, so we look forward to offering a more comfortable experience to our clients with more specific needs. All our colour and cut services are offered in the Quiet Space Monday-Friday in our Brisbane salon. All you need to do is let us know when booking that you would like to be seated there and we will ensure you have the most pleasant experience at Little Birdie Hair Co with noise cancelling headphones for any devices you bring with you, a pre-appointment consultation form so you don’t need to be overwhelmed with questions and one stylist to perform your entire service start to finish who understands your needs and will respect your preferences in The Quiet Space.

 

A Domestic Violence SAFEZONE

Our salon is a Domestic Violence SAFEZONE. If you are ever feeling unsafe and feel like you and or your children have nowhere to go, please know that you can always come to Little Birdie. There is no judgement and we are always here to help. Someone is always here during our opening hours. No questions asked, just turn up.

 

The DV Hotline is also open 24 hours – 1800 811 811.

 

A breastfeeding safe space

If you need a safe space or a little pitstop to breastfeed your baby, come on in and we will make you comfortable. No appointment necessary, just pop on in anytime. A warm tea and a comfy chair awaits you and bub.

 

Our commitment to sustainable and vegan products and practices

The framework that Little Birdie Hair Co (LBHC) was built upon is one that relies on economic sustainability. The salon was constructed with every detail considered for eco-friendly alternatives. From the way the towels are washed, recycled hair, the salon’s fit out, compostable cups, to the way the staff and clients are educated, sustainability is a way of life at LBHC. Not only are there a copious amount of measures taken to ensure the salon creates as little waste as possible, the staff are genuinely passionate about creating this eco-friendly environment and recycle everything from product packaging to the cut hair! LBHC staff members continue to educate all clients on the sustainable methods taken within the salon and are proud to spread the salon ethos.

 

Sustainable solutions practised in store are:

  • Refill station for hair products

  • We carry our own sustainable, eco, reduced chemical retail range designed by the salon owner Tenille to suffice our environmental needs in the salon.

  • 40 55Litre bags of hair donated to community garden each month

  • Compostable coffee cups

  • Dedicated compost bin

  • Sugar cane pulp lids for coffee cups

  • Serve alkaline water

  • Collect rain water for plants

  • Recycled toilet paper

  • Recycle coffee grounds into soil for plant growth

  • Ecoheads for saving water consumption

  • Reduced energy lighting

  • Environmentally certified hair products

  • Live greenery in store to purify the air

  • No plastic policy

  • Use metal straws only

  • Utilise Eco packaging company

  • Paperless POS and salon - completely digital tablets for entertainment and magazines

  • Repurpose magazines that are brought in by clients for balayage use

  • Salon built on upcycled, reclaimed timbers

  • No chemicals down the drain

  • Align with eco partners with shared values

  • Sustainable Sunday events with the community

  • Foundation Friday donations made each week to a sustainable charity

  • Vegan, plant-based menu and organic wine bar

  • Ping for colour mixing

  • Recycled foil

  • Recycled eco choice gloves

  • Biodegradable coffee pod system

  • Purchase of fair trade coffee only

  • All stock is requested with no excess freight packaging

  • Groceries always bagless and limited plastic

  • No aerosols policy

  • DIY vegan cleaning products

  • Soapberries for washing machine

 

Accolades

AHIA Best Customer Care in Australia finalist (2020)

AHIA Best Eco-Salon in Australia finalist (2020)

Style Magazines Top 10 Best Blonde Hairdresser List (2019)

Style Magazines Top 10 Best Balayage Hairdresser List (2019)

Telstra Women in Business Awards nominee (2019)

Aus Mumpreneur Awards nominee (2017)

 

What else do you sell?

In addition to our Eleven, Sparrow, Everescents and O&M hair products, we also sell hot tools, plants and sustainable jewellery from local designers.

 

Do you offer makeup services?

Our resident makeup artist Paige is available every Saturday from 9am-4pm by appointment only. Paige is an artist who specialises in editorial, bridal, natural and formal looks and has trained with Kim Kardashians makeup artist. We have hair and makeup packages available to book through our online booking page.