Frequently Asked Questions
What are your opening hours?
Mon - Thurs: 9.30am - 9pm
Friday: 9.30am - 5pm
Saturday: 8am - 4pm
Wed - Thurs: 9.30am - 9pm
Friday: 9.30am - 5pm
Saturday: 8am – 4pm
Do you have parking available?
We have parking available at our store front as well as at the back via Thorne street. Wynnum train station is also only a short walk away.
We have parking available at the front of our salon as well as on Melrose Parade.
When you book online, a copy of your credit card is securely stored by our booking system. If you cancel your appointment with less than 24 hours notice, you will be charged $50 or 50% of your original service price. If you fail to show up to a confirmed appointment, the entire service price will be charged to your card.
In store/phone bookings
All new clients are required to pay a $30 deposit which will be used in credit on the day of your appointment and deducted from your total at the end of your appointment. If you cancel your appointment with less than 24 hours notice, the deposit will be used as a cancellation fee.
All no-show clients
If you do not show up for a confirmed appointment without a call to let us know you aren't coming. You will be barred from any future appointments at Little Birdie Hair Co. Please be respectful of our time as we would be of yours and let us know ASAP if you can't make your appointment. If you cancel your hair appointment with less than 24 hours notice you will also be charged a $50 fee or 50% of your service.
Why we take deposits / Why am I charged different deposit amounts?
At any given time, we have five or more people on our cancellation list. Not showing up for an appointment not only inconveniences us but takes away the opportunity for someone else who has been waiting weeks to have their hair done. The deposits help us ensure that if someone does not show up, we are getting at least a small compensation back for our staff members unable to do their job.
We charge two different types of deposit. If you book in salon, over the phone or on Instagram, we charge a $30 fee to secure the booking. This $30 is held in credit for your appointment and taken off at the end of your service on the day. If you book online, our system asks for your credit card details and charges a fee of $1.25 as a deposit. The $1.25 is used for a secure software to store your credit card details safely. If you do not attend a confirmed appointment you have booked online, we use your stored credit card details to charge 50% of the booking as a cancellation fee.
Why we don’t use Plex systems
Plex systems are bond rebuilders/enhancers/multipliers. They claim that when hair bonds are broken during a lightening service, the products can ‘mend’ the bonds at the same time. We see a few issues with this:
Once added to a lightening product/mixture they slow down the process – which means a lot longer in the chair and a warmer result (warm is gold toned)
To prevent slowing the process, they recommend upping the developer used (this is the bad stuff!) So instead of being a normal and gentle lift, you’re using some seriously hardcore stuff. Wouldn’t you rather take the gentle alternative and not take the risk?
Once added to your colour, you have to use it forever. If you aren’t using the at home step or if you decide to skip using plex at your next hair appointment – then ta-da! Instant breakage. This is because your hair bonds are now made of this artificial stuff, you constantly have to keep using it.
How did hairdressers manage before this came along? We were just as good at our job. A good hairdresser doesn’t need to rely on these things. Plex systems only came into our reach in recent years. So if you were walking out of the salon with breakage, then you need a new hairdresser, not a Plex system.
How do I get a quote?
Please send a photo of your hair now as well as a goal photo through to us along with which Salon you were wanting an appointment with and your availability. Please allow up to 48 hours for our booking concierge to respond.
What payment methods do you accept?
We accept Afterpay, EFTPOS card and cash.
If you are more than 10 minutes late we may cancel or shorten your appointment. Cancellation policies will apply.
How do I make an appointment?
You can make an appointment by calling or texting our booking concierge on 0487 871 107, in store or online HERE.
Can we do all colours?
Dark to light transformations, pastel colours, vivid colours, blondes, darks, coppers - we can do them all. All our stylists at LBHCO were chosen due to there extensive skill with colour, however it is SO important and we cannot stress enough the importance of having realistic expectations! We can only do what your hair allows us too! Having a huge transformation like going from box dye to blonde can take up to 2 years, $2000+ and a whole lot of treating your locks like a princess. If you are looking for a transformation we will happily do you a colour plan outlining colour frequency and cost involved, which would include the use of the home hair care we recommend. The integrity of your hair and keeping it on your hair is our main focus and for that reason we will never be a black to blonde in one sitting kinda salon, why? Because we care.
What brands do we use?
At Little Birdie Hair Co we are committed to offering a range of products that meet our values of vegan and sustainability. The brands we use in store are MUK, Eleven, Sparrow, Everescents, O&M.
Can my regular senior stylist blowdry my hair at the end of my appointment?
All blowdrys with a colour service are complimentary (we don’t charge for them) – therefore our emerging stylists do them. Our senior stylists are in demand, however, if you wish for them to complete your blowdry at the end of your service the price is $65.
A Domestic Violence SAFEZONE
Our salon is a Domestic Violence SAFEZONE. If you are ever feeling unsafe and feel like you and or your children have nowhere to go, please know that you can always come to Little Birdie. There is no judgement and we are always here to help. Someone is always here during our opening hours. No questions asked, just turn up.
The DV Hotline is also open 24 hours – 1800 811 811.
A breastfeeding safe space
If you need a safe space or a little pitstop to breastfeed your baby, come on in and we will make you comfortable. No appointment necessary, just pop on in anytime. A warm tea and a comfy chair awaits you and bub.
Colour grace period
Not 100% happy with your colour by us? Let us know within 7 days of your appointment to get a completely free redo.
What else do you sell?
In addition to our Eleven, Sparrow, Everescents and O&M hair products, we also sell hot tools, plants and sustainable jewellery from local designers.