Question 1

Booking Policy

Accepted Answer

To ensure the best possible experience for our clients and our stylists, please review our booking policy:

Late Arrivals
We offer a 10-minute grace period for all appointments. If you arrive more than 10 minutes late, we may not be able to complete your service. In this case, your booking will be treated as a no-show, and our no-show cancellation policy will apply.

Cancellations & Reschedules
24 hours’ notice is required for any cancellations or reschedules on previously confirmed appointments; otherwise, a 50% cancellation fee will apply.

No-Shows
No-show appointments on previously confirmed bookings will incur a 100% charge for the service booked.

Unconfirmed Appointments
While we do our best to get in touch via an automated text and a follow-up message from our concierge team, any unconfirmed appointments will be cancelled at 3pm the afternoon prior to your booking.

Clients Under 16
Clients under the age of 16 must be accompanied by a parent or legal guardian for the full duration of their appointment.

We appreciate your understanding and cooperation!
 — LBHCo

Question 2

Privacy Policy

Accepted Answer

Privacy Policy for Little Birdie Hair Co

01/07/2023

At Little Birdie Hair Co, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines the types of information we collect, how we use it, and how we safeguard your data. By using our services, you consent to the practices described in this policy.

1. Information Collection

We may collect the following types of personal information when you visit our salon or use our services:
a. Contact Information: Name, address, email address, and phone number. 
b. Appointment Details: Date and time of appointments, services requested, and stylist preference. 
c. Payment Information: Credit card details, billing address, and payment history. 
d. Personal Preferences: Hair type, style preferences, and other related information. 
e. Communications: Records of correspondence with us, including emails and phone calls.

2. How We Use Your Information

We may use your personal information for the following purposes:
a. Appointment Management: To schedule and manage your appointments. 
b. Service Delivery: To provide the hair services you requested. 
c. Payment Processing: To process payments for services rendered. 
d. Communication: To respond to inquiries, appointment reminders, and updates. 
e. Improving Services: To analyse customer preferences and improve our salon's offerings. 
f. Marketing: To send promotional offers and salon updates with your consent 
(you can opt out anytime).

3. Data Protection and Retention

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your data will be retained only for as long as necessary for the purposes outlined in this policy or as required by law.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your data with:
a. Service Providers: Trusted third parties who assist in salon operations (e.g., payment processors). b. Legal Compliance: To comply with legal obligations, such as responding to court orders or government requests.

5. Your Rights

You have the right to:
a. Access: Request access to the personal information we hold about you. 
b. Correction: Request corrections to your personal information if inaccurate. 
c. Deletion: Request the deletion of your personal information, subject to legal requirements. 
d. Restriction: Request restrictions on the processing of your data in certain circumstances. 
e. Objection: Object to the processing of your data for direct marketing purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your experience. You can adjust your browser settings to block cookies or receive notifications when they are being used.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors without parental consent.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised date will be noted at the beginning of the policy.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at hi@littlebirdiehairco.com or call 0487 871 107.

Question 3

Return Policy

Accepted Answer

At Little Birdie Hair Co we believe in keeping our refund policy as clean and transparent as our chemical ingredients in the colour we use.
We always aim for you to walk out loving your new look, but we understand that sometimes things might not go as planned. If you’re not completely satisfied, rest assured we’ll do our best to make it right.

Should you wish to request a refund, our welcoming reception team will guide you through the process, adhering to guidelines set by the Australian Competition and Consumer Commission (ACCC).

According to ACCC’s consumer guarantee, refunds aren’t available if:
- You’ve had a change of heart
- You didn’t follow the care instructions specific to your service
- You were informed of potential issues before the service but chose to proceed
- You requested a service against our professional advice

Love LB x

Question 4

Why do you ask for deposits? Why do you charge cancellation fees?

Accepted Answer

On any given day of the week, we have up to 8+ people sitting on our waiting list. We charge a booking deposit (which comes off your total at the end of your service) to ensure we don't have last-minute and no-show appointments. This also ensures that other people get a chance to get their hair done if you need to cancel. If you do cancel your appointment outside of 24 hours, your deposit will be kept on file as a credit.

If you fail to give enough cancellation notice, 50% of the service you are booked for will be charged (your $50 deposit will go towards this). No-show appointments (charged at 100% of the service) will be charged by invoice or by the card you used online for your deposit. By replying to our confirmation message, you are acknowledging these terms and conditions.

Booking deposits are not automatically refunded if you cancel your booking and will be kept on file for your next appointment. If you would like your credit refunded, please email hi@littlebirdiehairco.com, and we will process this for you.

Question 5

Why don't you use Plex systems?

Accepted Answer

Plex systems are re-builders/enchancers/multipliers. They claim that when the hair is damaged from the lightening process, their products can 'mend' the damage as the bleach lightens. We see a few issues with these claims and have tried to explain them below:
​
1. Once you add a plex to your colouring products, you slow down the colouring process. This means our clients are in the chair longer. When slowing down the lightening process, you can also introduce unwanted yellow/golden tones (which is often what our clients are trying to avoid).
 
2. Because the process is slowed, most manufacturers recommend upping your 'developer' (that's the bad stuff). This means instead of a normal and gentle lift, you're forced to use pretty hardcore stuff! Why take the risk? 
 
3. Once added to your colour, your hair becomes dependant on it and you need to use it all the time. Forget to use it between visits? Can't afford the time or added cost during you next foil service? Instant breakage! Your hair is both your natural and the artificial bonder, so all the good work is undone by not using the product properly. 
 
4. We were all trained as hairdressers without having to rely on Plex systems. What did hairdressers do before Plexes became a thing?! A good hairdresser can lift your hair safely without having to rely on these systems. We're all about taking you from your current hair to your desired goal in a realistic time frame, not one based on which celeb managed to go from black to blonde in a day.

Question 6

How can I pay for my appointment?

Accepted Answer

We take EFTPOS, Cash or through our Birdie Breakdown Program. When booking online, you can select the option to save your card details and we can charge that card after your appointment!

Question 7

How can I get a quote? How can I make a booking?

Accepted Answer

You can get a quote by messaging us on Facebook or Instagram, in person (though we do ask you to please book a consult as we can't accommodate walk-ins) or over the phone by texting to calling 0487 871 107.
 
Please send us a photo of your hair now and the inspo photos you like the look of and our management team will be back to you within 48hours.

Question 8

I work 9-5, do you offer after hours appointments?"

Accepted Answer

Yes! Our Wynnum salon is open from 9am-9pm Tuesday- Thursday. Mooloolaba is open till 9pm Wednesday-Thursday, and Gympie's is open until 9pm on Thursdays.

Question 9

Are all your salons wheelchair accessible?

Accepted Answer

Our Wynnum and Mooloolaba salons are both wheelchair accessible, however our public shared toliets are not. If you require assistance transfering from wheelchair to basin chair, you are more than welcome to bring along a friend or carer who can assist you in this. 
 
Our Gympie salon is currently accessible on the first level for dry hair cuts only.

Question 10

What can I do to best prepare for my hair appointment?

Accepted Answer

On the day of your LBHCo appointment, make sure you allow sufficient time for your appointment. If you've booked in for a longer appointment, you are more than welcome to bring your own food, although we have a delicious menu of drinks and snack available complimentary to you. 
 
As hairstylists are visual in nature, we also recommend you bring along any inspiration photos you have! That way we can have a better vision of the look you are wanting to achieve.

Question 11

Why do apprentices blow-dry my hair?

Accepted Answer

We offer blow-drys as a complimentary service and use our apprentices to do this free of charge. You are more than welcome to request a senior to do your blow-dry, however, this will be charged an additional $65.

BEST ECO SALON IN AUSTRALIA 2025

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Little Birdie Hair Co acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past, present and emerging.